kJ
khanyisa J
1 reviews | Active since Jun 2019
04 Jun 2024, 14:53
Bull**** service
I have been waiting for an updated policy documents from these people for years as they had all ID numbers and names wrong on the one they sent me after taking up a funeral cover for myself and my mom.
Till this day I am waiting, kept sending emails after emails and them promising to send and still nothing but they are more than happy to take my premiums each month
Next thing when I have to claim, they'll tell me about "wrong information given" when I sent the documents for them to update years ago
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
04 Jun 2024, 15:01Dear Khanyisa
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply04 Jun 2024, 15:01
Official
Dear Khanyisa
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team