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Nteboheng R
1 reviews | Active since Dec 2020
05 Jan 2022, 22:07
Bridge of contract
I have a problem with metropolitan i received a letter ealier in 2021 that my premium for my daughters educational plan it will increase on the 01 January 2022 but when they go and debit on my bank account on the 31 December 2021 the debit order was returned because i had R430 and the premium before the increase was R403.00, so according to my understanding the have bridge our contract because the increase is supposed to start in January 2022 not December 2021. I decide to make manual payment using my bank account on the 31 december 2021 amount of R443.00 but today on the 05 January 2022 i receive sms saying i need to pay R442.83.Please tell me what happen to the payment i made on the 31 december 2021.
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Nteboheng R's updateReviewer Update
05 Jan 2022, 22:25Policy number:***
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Nteboheng R's update05 Jan 2022, 22:25
Reviewer Update
Policy number:***
Metropolitan Life's replyOfficial
06 Jan 2022, 12:25Dear Nteboheng
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the premium deductions.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the premium deductions.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply06 Jan 2022, 12:25
Official
Dear Nteboheng
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the premium deductions.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with the premium deductions.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
