Breach of contract/Prejudice

<p>When I was not working,my debit orders for the policies couldn't go through for the month of June 2016. So I called Metropolitan to arrange for deduction from my other account but they refused saying they do not take Posbank. I then made a cash payment arrangement which I paid for within that week of making the arrangement and have been paying for them ever since. </p> <p>To my surprise on Tuesday(16/08/2016) when I went to request for the policy documents which I have been requesting for the past 4years, I was told the policies were cancelled because they have lapsed due to non payment. I want to know which known payment are they referring because as explained above the policies have been paid for.</p> <p>Firstly they refused issuing me policy documents/contracts for 4years now they cancel the policies without my concern when they have been taking my money. What if somebody dies now. This disrespectful and **********</p>