1 reviews | Active since Dec 2013
billing
It has come to my attention that every month since June I have to send an email to remind you about debit for my policy.really it ****es me off as my bank account have enough money for your debit.<br> As far as I know my debits are suppose to go on the 26th every month but metropolitan suddenly have to be reminded.no wonder most people policies lapsed it's because of you metropolitan.im making sure that I keep all the reminders I have sent to you as a proof if my policy lapse while my account have money and you fail to deduct,i will make sure that u pay back every little penny I paid towards my policy.<br> Now tell me when will my policy deduct or according to you which date is my debit order authorised for?<br>
Thank you for raising your concern with our office.
We always strive to serve all our client's well and welcome your feedback.
We do have the same debit date on our record. However, this month, it fell over a weekend and therefore the debit is scheduled to deduct today.
We will contact you telephonically to explore if this arrangement still meets your needs. We can discuss what the best solution will be for you going forward and then make the necessary arrangements for any changes you may wish to implement for future deductions.
Please be assured of our continued commitment to providing you with and unsurpassed client service experience.
Warmest Regards
Aletta Clarence
Metropolitan Client Care
Thank you for raising your concern with our office.
We always strive to serve all our client's well and welcome your feedback.
We do have the same debit date on our record. However, this month, it fell over a weekend and therefore the debit is scheduled to deduct today.
We will contact you telephonically to explore if this arrangement still meets your needs. We can discuss what the best solution will be for you going forward and then make the necessary arrangements for any changes you may wish to implement for future deductions.
Please be assured of our continued commitment to providing you with and unsurpassed client service experience.
Warmest Regards
Aletta Clarence
Metropolitan Client Care