Big company or not, it's *****!

Metropolitan Life commits ***** by unilaterally lapsing funeral policies so that they need never pay out. When loved-ones claim, they are met with the news that policies have "lapsed" and have no way of contesting this.

Given the current pandemic, I decided to review, compile and collect all my policy documents. I was able to do this for all my service providers except Metropolitan Life. While other companies communicate at least annually, they have remained silent for years.

After communicating during seven weeks with five different consultants and being promised by all an answer within 48 hours, I'm yet to receive my policy document or an explanation why, as they claim, the policy has lapsed when the premiums are up to date, or why Metropolitan after debiting my account up to July 2020, failed to do so in August.

Is there a more reasonable explanation than simple *****?