1 reviews | Active since May 2014
Beyond worst customer service
I took a policy with them in July online, however it wasn't confirmed as I didn't receive any confirmation or policy documents from them. However, end of July they tried debiting my account and had to go to the bank to dispute it. End of August they did the same and I disputed it again, how on earth do you debit someone who you never sent policy documents or any communication for that matter? Wasn't even sure of the terms of my policy and even the policy number. I'm that whole process I lost my granny whom I included I that cover, but because I knew In most cases waiting period is 6 months and Wasn't sure if the cover valid or not didn't bother reporting it,furthermore is a struggle to cancel this policy. I've been sending emails but as always no one ever attends to them. Their service is beyond worst. All I need is for them to cancel this joke of a policy and stop debiting my account as I incur charges.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your grandmother's passing. Our thoughts and prayers go out to you and your family at this time of bereavement.
Please note that we have several ways to enroll a policy - one of which is digitally (i.e. online).
Unfortunately our cancellation process is not so varied and we need cancellation requirements to cancel a policy from our side:
1. A cancellation letter from the policy owner containing the following:
- which policy needs to be cancelled,
- the date the cancellatoon letter was written on,
- preferably stating the reason for the cancellation
- bearing the policy owner's signature
We understand that it may be frustrating, especially because it was so easy to enroll the policy online. It is however the best way we can ensure that we are receiving the instruction from the correct policy owner.
One of our Escalation Specialists will investigate the service element of your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your grandmother's passing. Our thoughts and prayers go out to you and your family at this time of bereavement.
Please note that we have several ways to enroll a policy - one of which is digitally (i.e. online).
Unfortunately our cancellation process is not so varied and we need cancellation requirements to cancel a policy from our side:
1. A cancellation letter from the policy owner containing the following:
- which policy needs to be cancelled,
- the date the cancellatoon letter was written on,
- preferably stating the reason for the cancellation
- bearing the policy owner's signature
We understand that it may be frustrating, especially because it was so easy to enroll the policy online. It is however the best way we can ensure that we are receiving the instruction from the correct policy owner.
One of our Escalation Specialists will investigate the service element of your complaint and revert back to you directly as soon as possible.
Regards
Client Care Team
Thank you for your additional post - the content of which is noted.
Our Escalation Specialist has responded to you directly via email yesterday.
Please review the email as we believe this has addressed your concerns already.
Regards
Client Care Team
Thank you for your additional post - the content of which is noted.
Our Escalation Specialist has responded to you directly via email yesterday.
Please review the email as we believe this has addressed your concerns already.
Regards
Client Care Team