beyond annoyed and ****ed

i have a policy that i took years ago, maybe 2009, apparently its a Traditional policy. i want to cancel it and have been sent from pillar to post within the callcentre. i get transferred to this one because nobody can find my policy details using my ID number, D.O.B or name and surname. how can i not have a policy but i get debited R103.37 every month!!! i even have a reference number ( NMAL***FR3430) but still my policy is nowhere to be found.<br> i called again and another operator told me that the policy they have belongs to my mother, that information is incorrect as i am the policy holder and my mother would have been a beneficiary.<br> Cancel this non \existent"policy with immediate effect because what you are doing is ******* and disgusting.<br> i do have a lawyer and i am not afraid to use them"