ND
Nepo D
1 reviews | Active since Mar 2020
05 Mar 2020, 10:57
Beware of metropolitan...They only take money and dont pay when you claim
I have been paying a funeral cover for a very long time at metropolitan.And december last year i lost my son and since then till today metropolitan still havent paid me.I call them daily up to 10 times a day but still they keep telling me to wait.I dont encourage anyone to join this company im truely dissapointed
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
05 Mar 2020, 14:11Dear Nepo Dawete
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences at this time of bereavement.
We regret to learn that you encountered delays with the processing of your claim.
We acknowledge we did receive your claim late in January 2020 and the contract does make provision for still-born babies if the birth or surgical removal of the deceased baby from the birth-mother's womb is after the 26th week of pregnancy.
We therefore requested you to furnish us with a letter from your doctor or the hospital with more information to assess if the claim received is valid in line with the policy terms and conditions.
We do however confirm that the claim was finalized earlier today.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences at this time of bereavement.
We regret to learn that you encountered delays with the processing of your claim.
We acknowledge we did receive your claim late in January 2020 and the contract does make provision for still-born babies if the birth or surgical removal of the deceased baby from the birth-mother's womb is after the 26th week of pregnancy.
We therefore requested you to furnish us with a letter from your doctor or the hospital with more information to assess if the claim received is valid in line with the policy terms and conditions.
We do however confirm that the claim was finalized earlier today.
Regards
Client Care Team
Metropolitan Life's reply05 Mar 2020, 14:11
Official
Dear Nepo Dawete
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences at this time of bereavement.
We regret to learn that you encountered delays with the processing of your claim.
We acknowledge we did receive your claim late in January 2020 and the contract does make provision for still-born babies if the birth or surgical removal of the deceased baby from the birth-mother's womb is after the 26th week of pregnancy.
We therefore requested you to furnish us with a letter from your doctor or the hospital with more information to assess if the claim received is valid in line with the policy terms and conditions.
We do however confirm that the claim was finalized earlier today.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences at this time of bereavement.
We regret to learn that you encountered delays with the processing of your claim.
We acknowledge we did receive your claim late in January 2020 and the contract does make provision for still-born babies if the birth or surgical removal of the deceased baby from the birth-mother's womb is after the 26th week of pregnancy.
We therefore requested you to furnish us with a letter from your doctor or the hospital with more information to assess if the claim received is valid in line with the policy terms and conditions.
We do however confirm that the claim was finalized earlier today.
Regards
Client Care Team
ND
Nepo D's updateReviewer Update
06 Mar 2020, 09:29Thanks a lot hello peter and metropolitan
Its only fair that i should come back and report that following my yesterday's review a payment on my claim was made.I can pay some funeral debts
My biggest worry is that in future do we need this platform for claims to be paid?
I am worried but thanks
Its only fair that i should come back and report that following my yesterday's review a payment on my claim was made.I can pay some funeral debts
My biggest worry is that in future do we need this platform for claims to be paid?
I am worried but thanks
ND
Nepo D's update06 Mar 2020, 09:29
Reviewer Update
Thanks a lot hello peter and metropolitan
Its only fair that i should come back and report that following my yesterday's review a payment on my claim was made.I can pay some funeral debts
My biggest worry is that in future do we need this platform for claims to be paid?
I am worried but thanks
Its only fair that i should come back and report that following my yesterday's review a payment on my claim was made.I can pay some funeral debts
My biggest worry is that in future do we need this platform for claims to be paid?
I am worried but thanks
Metropolitan Life's replyOfficial
06 Mar 2020, 11:46Dear Nepo, @ Metropolitan we are committed to " We pay claims fast". We understand your needs and want to be there every step of the way.
90% of valid claims are paid within the same day while 94% of valid claims are paid within 24 hours.
With your claim we needed additional information and only able to make a decision on receipt thereof. I am happy to hear that the matter was resolved. All the best to the family.
Regards: Client Care
90% of valid claims are paid within the same day while 94% of valid claims are paid within 24 hours.
With your claim we needed additional information and only able to make a decision on receipt thereof. I am happy to hear that the matter was resolved. All the best to the family.
Regards: Client Care
Metropolitan Life's reply06 Mar 2020, 11:46
Official
Dear Nepo, @ Metropolitan we are committed to " We pay claims fast". We understand your needs and want to be there every step of the way.
90% of valid claims are paid within the same day while 94% of valid claims are paid within 24 hours.
With your claim we needed additional information and only able to make a decision on receipt thereof. I am happy to hear that the matter was resolved. All the best to the family.
Regards: Client Care
90% of valid claims are paid within the same day while 94% of valid claims are paid within 24 hours.
With your claim we needed additional information and only able to make a decision on receipt thereof. I am happy to hear that the matter was resolved. All the best to the family.
Regards: Client Care