Beware of Metropolitan

I've had my policy for over two decades, I’ve been consistent as far as payment is concerned; it was until 2017 when disaster struck “Covid-19”. I was unable to make payments. When I came to settle my outstanding debt, your *********** consultant failed to check my account status, I only found out a few weeks later “after payment was made”, that my children’s policy lapsed. Mrs. Litha (manager) was kind enough to assist me in sorting out the above mentioned issue. My victory was short lived, I was also later informed that “actually your policy has lapsed as well”, here’s what’s funny, Metropolitan is debiting from my lapsed account till this day. I was advised that what they did was its ***** on that note I demand compensation!!!