JL
Jeanine L

1 reviews | Active since Feb 2021

09 Feb 2021, 03:27

Beware of funeral policies only paying out in the case of accidental death only

My father, at age 77 died recently and he had a funeral policy with Metropolitan Life. A while back he increased his cover, but he was not made aware that the increased cover is only in the case of accidental death. And so, the funeral policy only paid out a nominal amount due to his natural death. I have come to realise that this is a trend within several funeral policy providers, and they are not up front with the accidental death cover condition. This has happened to 3 members in our family now (all three in the senior age bracket), and so I wanted to warn people to please double check your funeral cover conditions. And I wonder how much money the companies have made with selling these accidental cover funeral policies and people not realising it. It really saddens me that people are misled and not made aware of these terms explicitly.

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Replies (3)
Metropolitan Life
Metropolitan Life's reply09 Feb 2021, 09:21
Official
Dear Jeanine

We are sorry to learn of your father's passing.  Please accept our condolences at this time of bereavement.

Unfortunately your post does not contain sufficient information in order for us to trace the policy number you are referring to.  

One of our Client Care Assessors will be in contact shortly to obtain the information to investigate the matter and revert back to you.

Regards

Client Care Team
JL
Jeanine L's update02 Mar 2021, 08:16
Reviewer Update
Good day, I would like to followup on the status of this matter please. I recall that I saw a comms that there would be a response with in 21 days? I believe 21 days have past. Could you give me an update please? Thanks, regards Jeanine
Metropolitan Life
Metropolitan Life's reply02 Mar 2021, 11:03
Official
Dear Jeanine

Thank you for your additional post of today - the content of which is noted.

On 9 February 2021 we responded to you and asked for more information in order to trace the policy you were referring to.  

You rep**** that same day.  However, we are still waiting on the information/documents  you requested your cousin to furnish us with.

Regards

Aletta Clarence
Metropolitan Client Care