Beneficiary Update

So I have had a Metropolitan Funeral Policy for quite a number of years, received a letter via email to update details and noted there is no beneficiary noted on the policy so like with all my other policies you can update a beneficiary telephonically, email or online but with Metropolitan you cannot they keep sending me a form after I informed them I do not have access to a printer, the form cannot even be updated electronically, after my initial email to them someone calls me very blunt that I can send a letter or the email with an electronic signature and they will accept it, well guess what received another email with a beneficiary form to be completed. In this day and age for a company to say they are innovative Metropolitan are not - if a beneficiary is not selected they do not pay out the money for the funeral but these funds get paid to the estate which defeats the point of a funeral policy. There are ways and means to verify your customer why are you still insisting on a document to be completed its not like you can verify a signature either.