Be careful where you invest your monies - when you dead they don't care

Wow! This institution is so ***********. It has taken a whole month for me to get absolutely nowhere with a funeral benefit claim. Its like the client relations consultant just does the absolute minimum to tick off the "I responded" box. Tried to call the consultant - the number for that entire branch does not exist. Called Cape Town to ask them to relay the message - it's 16:00 now and Im still waiting for Kagiso Moiloanyane's call. I then spent 30 minutes talking to and being cut off by various Cape Town consultants who are just as baffled as I am about what is going on with this claim.