Bad!bad! Bad service

I am so disappointed with the service I received from Metropolitan. I put my claim on Monday and the guy told me that it will be paid within 48hrs. Then I received a confirmation on Tuesday that it is successful. On Wednesday I went to a branch to check how far is the payment,they then confirmed that it was already paid in Tuesday. Now, yesterday I then received a confirmation that the payment went through. They are now telling me that I will get it tomorrow. What is this? Their service is disgusting. And this is not the first time. The same thing happened in 2021. I got the payment after the funeral.