1 reviews | Active since Jan 2021
Bad, Terrible Service
I sent my complaint on Hello Peter for Metropolitan Life on the 14th of March 2021 regarding them not finding information in my late dads policy yet i had proof, a lady by the name of Aletta Clarance rep**** on my review on the 15th of March she apologised and told me they removed my dads records from their new system which i don't understand to date. She then asked me to fill in some forms for claims plus the proof of the expenses of their funerals of both my mom and dad , i did that in March already but to date the insurance company haven't paid up the claim to date since the 14th of March. Im the one calling in with my money doing a follow up with Aletta as she does not give me any updates and when i call her i dont even get concrete responses.
30minutes ago i called her and she told me that i can proceed reporting them to the Insurance ombudsman.
This kind of service ive never experienced all my life and im shuttered, if i didnt have money saved to bury my parents then my parents would still be at the mortuary to date but funny my dad paid the policy since 2003.
If im not getting a response from Metropolitan within 24hours im logging a formal complaints with Ombudsman and taking the matter to Ombudsman and Media
I sincerely apologise for the unforeseen delays experienced. Metropolitan has been in contact with you to explain the complexities with your parents policy after it was not made paid-up when your father retired. Unfortunately it has taken longer than anticipated to resolve this matter and process the claims. I would like to ensure you that the matter is receiving priority and we are working as fast as possible to assist you. We continuously strive to meet the needs of our clients to the best of our ability and thank you for your patience. However if you are unhappy with our service you have the right to reach out to the regulators.
I sincerely apologise for the unforeseen delays experienced. Metropolitan has been in contact with you to explain the complexities with your parents policy after it was not made paid-up when your father retired. Unfortunately it has taken longer than anticipated to resolve this matter and process the claims. I would like to ensure you that the matter is receiving priority and we are working as fast as possible to assist you. We continuously strive to meet the needs of our clients to the best of our ability and thank you for your patience. However if you are unhappy with our service you have the right to reach out to the regulators.