Bad service with no sympathy

Good day

I have used your online complaint to register my complaint. I went to your office in Monday 22 to submit claim for my ex husband Mr Ben Ledimo and submitted everything to Ms Lisi Monageng who assured me that everything was in order and payout will be in 48hours which was paid 5days later. On the same day later I received a call from a lady who identified herself as from claims department. She informed that the other policy has a problem since it was taken after the divorce. When I took the policy in 2017 I explained to the sales person from metropolitan that I am no longer married to the deceased and I just wanted to increase the premium. She then advised me that I should take a different policy. This information was confirmed by your call center agent from claims department. She encouraged me to take a new policy and include Mr Ledimo as spouse.Mr Ledimo was not employed and his health was not good. I had no monetary benefit from covering Mr Ledimo as I covered all the funeral expenses. I should not be prejudice from incompetence of your sales people who give wrong information. Please refund my premiums or remit the situation to show integrity of Metropolitan.