Bad Service Rendered

I signed up 2 new policies with the-then Groupscheme Consultant Chris Herbst (who is now with Old Mutual Groupscheme). These policies are in addition to the already existing 5 policies I have with Metropolitan. After checking up on my new policies I discovered yesterday from the Call Centre Agent that some of the beneficiaries (my children) were not even loaded on the policy. In addition, the one policy I cancelled with Chris was still in force and monthly deducted from my salary (after 3-4 months of cancelling) . Metropolitan has no record of me cancelling a policy with Chris Herbst.<br> <br> I contacted Chris who rubbed me on to Dirk Du Toit (Branch Manager of Western Cape PFA). After emails, attempted phone calls and a threatening email, I am yet to obtain a response from Dirk. <br> <br> I am livid at Metropolitan Life and I'm spitting fire! I WANT THESE ISSUES TO BE RESOLVED OR IM CANCELLING ALL MY POLICIES!!!!