NB
Nomsa B
1 reviews | Active since Jul 2014
22 Dec 2023, 13:54
Bad Service - Removing a member
I'm very disappointed in how Metropolitan works for such a big and long standing insurance company, I have been trying to remove a member from the policy and I'm being send from pillar to post to no avail, the consultants who call me tell me that I need to have details of the person who sold me the policy to remove people, yet when signing up anyone's able to help...shouldn't they have the person's contact details on the system? Seems like they made the process complicated to that we won't be able to remove members. To top it all, they then debit my account for the same amount. This is daylight *******, so unhappy with the service
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Metropolitan Life's replyOfficial
22 Dec 2023, 15:56Dear Nomsa
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that ou have struggled to remove some members from your policy.
We can see that your request was sent to our tele-sales division on 14/12/2023.
We will follow up with them to ensure they contact you in order to do the alteration which you must accept on your cellphone by responding to the USSD prompts sent to your cell phone.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that ou have struggled to remove some members from your policy.
We can see that your request was sent to our tele-sales division on 14/12/2023.
We will follow up with them to ensure they contact you in order to do the alteration which you must accept on your cellphone by responding to the USSD prompts sent to your cell phone.
Regards
Client Care Team
Metropolitan Life's reply22 Dec 2023, 15:56
Official
Dear Nomsa
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that ou have struggled to remove some members from your policy.
We can see that your request was sent to our tele-sales division on 14/12/2023.
We will follow up with them to ensure they contact you in order to do the alteration which you must accept on your cellphone by responding to the USSD prompts sent to your cell phone.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that ou have struggled to remove some members from your policy.
We can see that your request was sent to our tele-sales division on 14/12/2023.
We will follow up with them to ensure they contact you in order to do the alteration which you must accept on your cellphone by responding to the USSD prompts sent to your cell phone.
Regards
Client Care Team