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Marilyn M
1 reviews | Active since Dec 2020
30 Dec 2020, 22:26
Bad service in a difficult time
My father died on 22 December and 24 December before 1 o clock we have submitted the claim today 30 December we had the funeral. We have not received a cent. We were advised that the person that authorise the payment is on leave. This was the worst service ever.
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Metropolitan Life's replyOfficial
31 Dec 2020, 08:18Dear Marilyn
We are sorry to learn of your father's passing. Please accept our heartfelt condolences at this time of mourning.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of your claim.
Regrettably the post did not contain sufficient information for us to trace the policy and assist you.
One of our Client Care Assessors will be making contact with you to obtain more information, in order to investigate and resolve the matter.
Regards
Client Care Team
We are sorry to learn of your father's passing. Please accept our heartfelt condolences at this time of mourning.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of your claim.
Regrettably the post did not contain sufficient information for us to trace the policy and assist you.
One of our Client Care Assessors will be making contact with you to obtain more information, in order to investigate and resolve the matter.
Regards
Client Care Team
Metropolitan Life's reply31 Dec 2020, 08:18
Official
Dear Marilyn
We are sorry to learn of your father's passing. Please accept our heartfelt condolences at this time of mourning.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of your claim.
Regrettably the post did not contain sufficient information for us to trace the policy and assist you.
One of our Client Care Assessors will be making contact with you to obtain more information, in order to investigate and resolve the matter.
Regards
Client Care Team
We are sorry to learn of your father's passing. Please accept our heartfelt condolences at this time of mourning.
We always strive to serve all our clients well and regret that you have encountered delays with the processing of your claim.
Regrettably the post did not contain sufficient information for us to trace the policy and assist you.
One of our Client Care Assessors will be making contact with you to obtain more information, in order to investigate and resolve the matter.
Regards
Client Care Team