BT
Boitumelo T
1 reviews | Active since Mar 2014
08 Jun 2024, 08:41
Bad service from Metropolitan Life
I have been struggling to get paid the money from my dad’s policy. My dad passed away in 2005, which my mother was the executor for his estate. She did not claim the money and she passed away in 2021, which I am the executor for her estate. I have been to the Metropolitan office in Klerksdorp countless times with all the documents trying to claim from his policy but I have not received any help from them and they keep sending me back. My lawyer has written to Metropolitan with no response. I have received bad service from the Metropolitan Klerksdorp branch.
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Metropolitan Life's replyOfficial
10 Jun 2024, 13:20Dear Boitumelo
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply10 Jun 2024, 13:20
Official
Dear Boitumelo
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Regrettably, your post does not contain sufficient information for us to trace the policy you require assistance with.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team