Bad service from Metropolitan cover ***

I am Dipuo Rebecca Rasego. I opened funeral cover for my mother in 2007 May, her date of birth is 1955/06/22. Policy number *** with premium of R90 for R15 000 cover. I got a call from Phumzile (Metropolitan Agent) advising me that I should cover my mother under my policy so that even if I pass away before my mom she will automatically be covered.

She promised me that nothing will change, she will transfer her details and premium of R90 under my policy.

To my suprise I just found out that my mother's date of birth has been changed from 1955/06/22 to 1979/06/22. How can I be older than my mother? I went to Metropolitan branch in Westgate and I was advised by Maureen that she is going to correct my mother's birth date but she is going to be on 3 months waiting period with new premium of over R200 as she is old she will be covered from the scratch.

All I need is for them to correct their mistakes and continue to pay R90 for R15 000 cover. I cannot pay for their errors, I have been paying R90 for the passed 19 years. If they can't fix their mistakes they must pay back my premiums for the passed 19 year. I cannot start policy from the scratch with high premiums. What if something happens to my mother. I was also told I should go to a police station and make an affidavit but there is a possibility that my matter won't get the attention it deserves ad and I might also not get positive response from their head office. I feel this is unaffair and I should be held responsible for their mistakes. This is unacceptable