Bad service from Metropolitan

Iam very very disappointed in Metropolitan yoh since the the 4th of August I sent an email telling them to cancel my policy with them than on the 7th they asked me for my banking details I sent it than someone phoned me again nd told me my policy is canceled than I received a sms saying my policy is paused that's Mos not wat I wanted. Than again yesterday they said they need my banking details again. I mean why do i need to wait for my own money I won't ever do business with them again that's why I even canceled my funeral policies with them very bad business they happy to take your money but when it's time to give the money back it's a huge problem it's 5 days already but still no feedback