Bad service from Metropolitan

I submitted the Section 14 transfer for our client on 18 September 2025 Since then, I have been following up with Metropolitan regularly—initially on a bi-weekly basis and more recently weekly—mostly via phone calls, as my emails have gone unanswered. On 7 November 2025, I received a declaration from Metropolitan for the client to sign. This was completed and returned to Metropolitan on the same day. Since that point, the case has been with the technical department, though I have not been given a clear reason why. The assigned consultant, Tarryn Africa, has not contacted me, and I have received no correspondence or feedback from them. Each time I call, the agent assures me the matter is being escalated, but I am not copied on any communication nor provided with updates. I was informed last week that the case had been escalated to the manager of the Section 14 department. However, I have seen no evidence of progress or assistance. I am now phoning twice daily for updates, but without success. The client is becoming increasingly frustrated due to the lack of support and communication. While I understand that Metropolitan may utilize the full 180-day period for Section 14 transfers, the absence of accurate feedback or meaningful updates throughout this process is extremely frustrating and reflects poorly on Metropolitan. I await your urgent feedback!! The whole of February has now passed...and apparentely the Board of Trustees did not meet to approve the Section 14 transfer of these funds... And then the consultant dropped the call as well

I still have not to date yet received any email from Metropolitan