Bad Service

My name is Daphney Maluleka i receiveda call from a lady by the name of Thinashaka sometime in August to tell me more about the policy with a cash back how it works then i ended up I having two polices with Metropolitan Life The first *** deducting R885.12. The second *** deducting R882.00.

The old policy didn't have a cash back but the new policy has a cash back. Which i was told but now the bad experience its that both policies are deducting which i don't understand why i was told that only one policy which is the second policy will deduct. But now i don't understand what's going on. Went to westgate branch which i tried to resolve this issuend get my refund but its hard I spoke to Maureen and she escalated the matterto someone higher but untill now i still didn't get my refund.