BAD SERVICE EVER. NO PRODUCT KNOWLEDGE

Worst service and experience at Metropolitan..

They debit early and after calling they prompt me to make a cash payment, a day after the cash payment they debit account... After calling the consultant which said that they saw my payment reflecting, the next 1 says they don't...I send a proof of payment, which no acknowledgement email or generic email was send. The consultants don't speak 1 language and no one can tell me what exactly is going on... 1 consultant says that after 3 days they can refund me, the other after 5 days... THEY DONT KNOW WHAT THEY ARE Doing. The consultants have no product knowledge, product procedures and does not relate or understand clients... Myself being a quality assessor in a call center expected a bit better from people that claim they value their customers.. Its a money thing.

I asked that the manager calls me, still nothing... This is poor customer service and will be taking my business elsewhere