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phindiwe S
1 reviews | Active since Sept 2018
06 Jan 2020, 16:51
Bad service ever
What a bad service I received from Metropolitan... I will never recommend anyone to use Metropolitan including my family they Chang it soon
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
07 Jan 2020, 12:22Dear Phindiwe
We acknowledge receipt of your complaint and regret that you feel our service is lacking.
Regrettably your complaint didn't contain sufficient information as to what caused your unhappiness and what we can assist with.
One of our Client Care Assessors will be contacting you to obtain more information, so we can investigate your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret that you feel our service is lacking.
Regrettably your complaint didn't contain sufficient information as to what caused your unhappiness and what we can assist with.
One of our Client Care Assessors will be contacting you to obtain more information, so we can investigate your complaint.
Regards
Client Care Team
Metropolitan Life's reply07 Jan 2020, 12:22
Official
Dear Phindiwe
We acknowledge receipt of your complaint and regret that you feel our service is lacking.
Regrettably your complaint didn't contain sufficient information as to what caused your unhappiness and what we can assist with.
One of our Client Care Assessors will be contacting you to obtain more information, so we can investigate your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret that you feel our service is lacking.
Regrettably your complaint didn't contain sufficient information as to what caused your unhappiness and what we can assist with.
One of our Client Care Assessors will be contacting you to obtain more information, so we can investigate your complaint.
Regards
Client Care Team
pS
phindiwe S's updateReviewer Update
07 Jan 2020, 18:12I got bad service regarding my policy. The lady was no longer responding to my email till today. She just sending m that she's been calling but it's about 2 weeks sending emails to her she keep promising that she will giv m a call back and yet she never calls. Even your call center sorry to say that they are useless I called yetday they couldn't help 2 dfrnt ppl they do not evn make means to to help.
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phindiwe S's update07 Jan 2020, 18:12
Reviewer Update
I got bad service regarding my policy. The lady was no longer responding to my email till today. She just sending m that she's been calling but it's about 2 weeks sending emails to her she keep promising that she will giv m a call back and yet she never calls. Even your call center sorry to say that they are useless I called yetday they couldn't help 2 dfrnt ppl they do not evn make means to to help.
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phindiwe S's updateReviewer Update
07 Jan 2020, 18:13You promised to call me... Yet there's nothing the only lady tried to call is the 2 she is been ignoring me eversince
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phindiwe S's update07 Jan 2020, 18:13
Reviewer Update
You promised to call me... Yet there's nothing the only lady tried to call is the 2 she is been ignoring me eversince
Metropolitan Life's replyOfficial
08 Jan 2020, 08:27Dear Phindile
Thank you for your additional post.
We will ensure the Client Care Assessor receives the additional information before contacting you.
Regards
Client Care Team
Thank you for your additional post.
We will ensure the Client Care Assessor receives the additional information before contacting you.
Regards
Client Care Team
Metropolitan Life's reply08 Jan 2020, 08:27
Official
Dear Phindile
Thank you for your additional post.
We will ensure the Client Care Assessor receives the additional information before contacting you.
Regards
Client Care Team
Thank you for your additional post.
We will ensure the Client Care Assessor receives the additional information before contacting you.
Regards
Client Care Team