OM
On M
1 reviews | Active since Nov 2021
09 Nov 2021, 11:12
Bad service ever -: 24 hours payout claim taking 3 months woooow
I have been trying to make a funeral claim since July . I did it online , via WhatsApp and also via email , I haven’t received any feedback , yesterday i laid a complain and still no response. What is wrong with metropolitan?? This is really bad service , I think I am going to have to take it with ombudsman as my policy is about to lapse because I stopped paying premiums as there is no need because you couldn’t help at time of need after paying premiums R728 every month for almost four years. You guys are ******** really. I am going to take it up and expose everything.
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Replies (7)0
Replies (7)
Metropolitan Life's replyOfficial
09 Nov 2021, 12:06Dear On Molf
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the passing of your loved on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays you have experienced with the claim
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the passing of your loved on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays you have experienced with the claim
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care Team
Metropolitan Life's reply09 Nov 2021, 12:06
Official
Dear On Molf
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the passing of your loved on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays you have experienced with the claim
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the passing of your loved on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret to learn of the delays you have experienced with the claim
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care Team
OM
On M's updateReviewer Update
09 Nov 2021, 12:12I am tired of hearing “One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible”
Then days, months goes by without hearing from anyone from your side , this is really *********** of you guys , I had to take a loan to bury my mom whilst I had a policy with you guys and still today the policy have not paid out and my loan is accumulating interest. Really ****y service I must say , I would never recommend metropolitan to anyone . I am going to spread the word on all platforms,: Twitter , Facebook etc
Then days, months goes by without hearing from anyone from your side , this is really *********** of you guys , I had to take a loan to bury my mom whilst I had a policy with you guys and still today the policy have not paid out and my loan is accumulating interest. Really ****y service I must say , I would never recommend metropolitan to anyone . I am going to spread the word on all platforms,: Twitter , Facebook etc
OM
On M's update09 Nov 2021, 12:12
Reviewer Update
I am tired of hearing “One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible”
Then days, months goes by without hearing from anyone from your side , this is really *********** of you guys , I had to take a loan to bury my mom whilst I had a policy with you guys and still today the policy have not paid out and my loan is accumulating interest. Really ****y service I must say , I would never recommend metropolitan to anyone . I am going to spread the word on all platforms,: Twitter , Facebook etc
Then days, months goes by without hearing from anyone from your side , this is really *********** of you guys , I had to take a loan to bury my mom whilst I had a policy with you guys and still today the policy have not paid out and my loan is accumulating interest. Really ****y service I must say , I would never recommend metropolitan to anyone . I am going to spread the word on all platforms,: Twitter , Facebook etc
OM
On M's updateReviewer Update
09 Nov 2021, 13:12Two hours later still no feedback, that’s metropolitan for you . Or should I wait three more months? Well am done and tired of this sh*t, i regret opening a funeral cover with you guys . My girlfriends claim with FNB via online/telephonic took less than 24 hours to payout. You guys are claiming the same stand that you can’t maintain
OM
On M's update09 Nov 2021, 13:12
Reviewer Update
Two hours later still no feedback, that’s metropolitan for you . Or should I wait three more months? Well am done and tired of this sh*t, i regret opening a funeral cover with you guys . My girlfriends claim with FNB via online/telephonic took less than 24 hours to payout. You guys are claiming the same stand that you can’t maintain
Metropolitan Life's replyOfficial
09 Nov 2021, 13:31 Dear On Molf
Thank you for your additional comments.
The matter is already receiving our attention.
One of our Client Care Assessors have been in contact with you and will keep you updated with the progress of your complaint.
Kind regards
Client Care Team
Thank you for your additional comments.
The matter is already receiving our attention.
One of our Client Care Assessors have been in contact with you and will keep you updated with the progress of your complaint.
Kind regards
Client Care Team
Metropolitan Life's reply09 Nov 2021, 13:31
Official
Dear On Molf
Thank you for your additional comments.
The matter is already receiving our attention.
One of our Client Care Assessors have been in contact with you and will keep you updated with the progress of your complaint.
Kind regards
Client Care Team
Thank you for your additional comments.
The matter is already receiving our attention.
One of our Client Care Assessors have been in contact with you and will keep you updated with the progress of your complaint.
Kind regards
Client Care Team
OM
On M's updateReviewer Update
09 Nov 2021, 13:37Hi,
I got a call from a kind lady by the name Beverly if I am not mistaken and she assured me that claim has been submitted to their claims department, hopefully it will be resolved urgently
Thanks
I got a call from a kind lady by the name Beverly if I am not mistaken and she assured me that claim has been submitted to their claims department, hopefully it will be resolved urgently
Thanks
OM
On M's update09 Nov 2021, 13:37
Reviewer Update
Hi,
I got a call from a kind lady by the name Beverly if I am not mistaken and she assured me that claim has been submitted to their claims department, hopefully it will be resolved urgently
Thanks
I got a call from a kind lady by the name Beverly if I am not mistaken and she assured me that claim has been submitted to their claims department, hopefully it will be resolved urgently
Thanks
OM
On M's updateReviewer Update
09 Nov 2021, 18:19Hi,
I would like to say thanks to a kind and helpful lady named Beverley Kannemeyer for the assistance and having sense of urgency , the issue was resolved and the claim paid out within few hours.
I would like to say thanks to a kind and helpful lady named Beverley Kannemeyer for the assistance and having sense of urgency , the issue was resolved and the claim paid out within few hours.
OM
On M's update09 Nov 2021, 18:19
Reviewer Update
Hi,
I would like to say thanks to a kind and helpful lady named Beverley Kannemeyer for the assistance and having sense of urgency , the issue was resolved and the claim paid out within few hours.
I would like to say thanks to a kind and helpful lady named Beverley Kannemeyer for the assistance and having sense of urgency , the issue was resolved and the claim paid out within few hours.
Metropolitan Life's replyOfficial
10 Nov 2021, 09:06Thank you for your kind words of appreciation for Beverley. We are delighted that she was able to be of assistance and resolve your claim.
Metropolitan Life's reply10 Nov 2021, 09:06
Official
Thank you for your kind words of appreciation for Beverley. We are delighted that she was able to be of assistance and resolve your claim.