Bad service, emails responded to when its debit order time

I sent an email to Metropolitan on the 29th of last month asking for a debit order to be done as i picked up that there might have been a bounce over the weekend. I also asked for a schedule of my policy as i dont have proof that i have a policy with them besides the debit orders .

Only now 22 days later , i get a response just saying that i must be aware that Metropolitan will dedcuct twice this month . Who authorized a debit order if there was an email sent on the 29th asking for a debit order to be done , my request was not rejected or approved but just ignored

This is totally ********* because only now i am sent a schedule 6 months if not more after i have a policy , only now an email sent 22 days ago is being responded to.

Well i can not afford two payments this month . ID : ********** 932080 Cell : ********** 862