LM
Lerato M
1 reviews | Active since Oct 2021
07 Oct 2021, 17:45
Bad service
Its such a struggle for metropolitan to process a claim. Their consultants are very unprofessional they never respond as promised .my late mother 's claim has not been paid out in over a month we have been sent pillar to post and with everyone we speak to they ask to be emailed the same documents that we have emailed to 4 different consultants. With each day that passes no one calls back to give feedback unless we call. This service is pathetic!! CAN SOMEONE PLS PROCESS THE DAMN CLAIM AND PAY OUT.people need to know about this and its time we take this matter to the newspapers.
Helpful (0)
Replies (8)0
Replies (8)
Metropolitan Life's replyOfficial
08 Oct 2021, 09:18Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We are sorry to read of the difficulties with the claim. Regrettably the post does not contain sufficient information in order for us to trace the policy number under which the claim was submitted.
One of our Client Care Assessors will contact you soonest to obtain the information necessary to trace the policy and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We are sorry to read of the difficulties with the claim. Regrettably the post does not contain sufficient information in order for us to trace the policy number under which the claim was submitted.
One of our Client Care Assessors will contact you soonest to obtain the information necessary to trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's reply08 Oct 2021, 09:18
Official
Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We are sorry to read of the difficulties with the claim. Regrettably the post does not contain sufficient information in order for us to trace the policy number under which the claim was submitted.
One of our Client Care Assessors will contact you soonest to obtain the information necessary to trace the policy and assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We are sorry to read of the difficulties with the claim. Regrettably the post does not contain sufficient information in order for us to trace the policy number under which the claim was submitted.
One of our Client Care Assessors will contact you soonest to obtain the information necessary to trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's replyOfficial
11 Oct 2021, 12:24Dear Lerato
Thank you for your additional comment.
Please could you forward a copy of the email you sent to *** directly to the Client Care Assessor that has been in contact with you.
This will insure your email receives the utmost priority..
Regards
Client Care Team
Thank you for your additional comment.
Please could you forward a copy of the email you sent to *** directly to the Client Care Assessor that has been in contact with you.
This will insure your email receives the utmost priority..
Regards
Client Care Team
Metropolitan Life's reply11 Oct 2021, 12:24
Official
Dear Lerato
Thank you for your additional comment.
Please could you forward a copy of the email you sent to *** directly to the Client Care Assessor that has been in contact with you.
This will insure your email receives the utmost priority..
Regards
Client Care Team
Thank you for your additional comment.
Please could you forward a copy of the email you sent to *** directly to the Client Care Assessor that has been in contact with you.
This will insure your email receives the utmost priority..
Regards
Client Care Team
LM
Lerato M's updateReviewer Update
12 Oct 2021, 11:43Good day, I have sent all the required documents to the Client, here is the policy no ***
LM
Lerato M's update12 Oct 2021, 11:43
Reviewer Update
Good day, I have sent all the required documents to the Client, here is the policy no ***
Metropolitan Life's replyOfficial
12 Oct 2021, 12:19Dear Lerato
Thank you for the information.
The Assessor will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Thank you for the information.
The Assessor will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply12 Oct 2021, 12:19
Official
Dear Lerato
Thank you for the information.
The Assessor will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Thank you for the information.
The Assessor will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
LM
Lerato M's updateReviewer Update
13 Oct 2021, 12:17Good day
Metropolitan has asked us to provide the late estate account, we then went to the bank, and the bank says they can't open a late estate account because the money is too little, we emailed Metropolitan the feed back and they are not saying anything, they are not giving us any way forward, can somebody please respond
Metropolitan has asked us to provide the late estate account, we then went to the bank, and the bank says they can't open a late estate account because the money is too little, we emailed Metropolitan the feed back and they are not saying anything, they are not giving us any way forward, can somebody please respond
LM
Lerato M's update13 Oct 2021, 12:17
Reviewer Update
Good day
Metropolitan has asked us to provide the late estate account, we then went to the bank, and the bank says they can't open a late estate account because the money is too little, we emailed Metropolitan the feed back and they are not saying anything, they are not giving us any way forward, can somebody please respond
Metropolitan has asked us to provide the late estate account, we then went to the bank, and the bank says they can't open a late estate account because the money is too little, we emailed Metropolitan the feed back and they are not saying anything, they are not giving us any way forward, can somebody please respond
Metropolitan Life's replyOfficial
13 Oct 2021, 20:24Dear Lerato
Regrettably the assessor was out of the office when you emailed today.
The assessor has since responded via return email.
Please could you check your emails for the latest correspondence and revert back to the Client Care Assessor directly
Regards
Client Care Team
Regrettably the assessor was out of the office when you emailed today.
The assessor has since responded via return email.
Please could you check your emails for the latest correspondence and revert back to the Client Care Assessor directly
Regards
Client Care Team
Metropolitan Life's reply13 Oct 2021, 20:24
Official
Dear Lerato
Regrettably the assessor was out of the office when you emailed today.
The assessor has since responded via return email.
Please could you check your emails for the latest correspondence and revert back to the Client Care Assessor directly
Regards
Client Care Team
Regrettably the assessor was out of the office when you emailed today.
The assessor has since responded via return email.
Please could you check your emails for the latest correspondence and revert back to the Client Care Assessor directly
Regards
Client Care Team
LM
Lerato M's updateReviewer Update
14 Oct 2021, 17:56Good day
I would like to thank you guys for assisting us, the matter has been resloved, our sincere gratitude to Aletta Clarence, she has been soo helpful throughout. Thank you so much
I would like to thank you guys for assisting us, the matter has been resloved, our sincere gratitude to Aletta Clarence, she has been soo helpful throughout. Thank you so much
LM
Lerato M's update14 Oct 2021, 17:56
Reviewer Update
Good day
I would like to thank you guys for assisting us, the matter has been resloved, our sincere gratitude to Aletta Clarence, she has been soo helpful throughout. Thank you so much
I would like to thank you guys for assisting us, the matter has been resloved, our sincere gratitude to Aletta Clarence, she has been soo helpful throughout. Thank you so much
Metropolitan Life's replyOfficial
14 Oct 2021, 18:39Dear Lerato
Thank you for taking the time to share your appreciation with us. Your feedback is greatly valued.
#Together we can!
Regards
Client Care Team
Thank you for taking the time to share your appreciation with us. Your feedback is greatly valued.
#Together we can!
Regards
Client Care Team
Metropolitan Life's reply14 Oct 2021, 18:39
Official
Dear Lerato
Thank you for taking the time to share your appreciation with us. Your feedback is greatly valued.
#Together we can!
Regards
Client Care Team
Thank you for taking the time to share your appreciation with us. Your feedback is greatly valued.
#Together we can!
Regards
Client Care Team