NW
Nzali W
1 reviews | Active since Feb 2021
26 Feb 2021, 14:38
Bad service
Hello Peter, I submitted a claim on 2nd Of February 2021 today is the 26th. I was told on Monday the 15th that they were busy with calculation then Thursday 18th they told me the claim has been finalised I should get an sms by that afternoon, but up until today nothing. Yesterday I spoke to a manager whom he promise to get back to me today. Please help. Thank you
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
26 Feb 2021, 15:32Dear Nzali Wongama
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have experienced with your claim.
Please bear in mind that claims older than 6 months require intervention by our technicians and therefore take longer than normal funeral claims.
This being said, we do try to resolve these technical issues as swiftly as we can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have experienced with your claim.
Please bear in mind that claims older than 6 months require intervention by our technicians and therefore take longer than normal funeral claims.
This being said, we do try to resolve these technical issues as swiftly as we can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Feb 2021, 15:32
Official
Dear Nzali Wongama
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have experienced with your claim.
Please bear in mind that claims older than 6 months require intervention by our technicians and therefore take longer than normal funeral claims.
This being said, we do try to resolve these technical issues as swiftly as we can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the delays you have experienced with your claim.
Please bear in mind that claims older than 6 months require intervention by our technicians and therefore take longer than normal funeral claims.
This being said, we do try to resolve these technical issues as swiftly as we can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
NW
Nzali W's updateReviewer Update
26 Feb 2021, 18:53What is the turnaround time because I've been told about the technicians many times. I understand this is a late claim but to take more than 3weeks to process is too much. As for the manager Mr Letlohonolo who promised to give me a feed back I'm very disappointed to him. To be honest I'll never recommend anyone to Metropolitan life as a result on Morning ill be going to the branch to cancel the investment I have with you guys.
NW
Nzali W's update26 Feb 2021, 18:53
Reviewer Update
What is the turnaround time because I've been told about the technicians many times. I understand this is a late claim but to take more than 3weeks to process is too much. As for the manager Mr Letlohonolo who promised to give me a feed back I'm very disappointed to him. To be honest I'll never recommend anyone to Metropolitan life as a result on Morning ill be going to the branch to cancel the investment I have with you guys.
Metropolitan Life's replyOfficial
01 Mar 2021, 09:10Dear Nzali
We acknowledge receipt of your additional post, the content of which is noted.
We have escalated the matter with the technicians and hope to be able to resolve the processing of the claim as swiftly as possible.
Regards
Client Care Team
We acknowledge receipt of your additional post, the content of which is noted.
We have escalated the matter with the technicians and hope to be able to resolve the processing of the claim as swiftly as possible.
Regards
Client Care Team
Metropolitan Life's reply01 Mar 2021, 09:10
Official
Dear Nzali
We acknowledge receipt of your additional post, the content of which is noted.
We have escalated the matter with the technicians and hope to be able to resolve the processing of the claim as swiftly as possible.
Regards
Client Care Team
We acknowledge receipt of your additional post, the content of which is noted.
We have escalated the matter with the technicians and hope to be able to resolve the processing of the claim as swiftly as possible.
Regards
Client Care Team