IR
Ivan R
1 reviews | Active since Jun 2016
15 Jan 2019, 16:06
bad service and no more business with them
My mother had an investment with metropolitan, saving it for my lil sister's future studies and in 2016 i went to report the passing of my mum and I inquired about the investment i was advised that i must wait till my sister she is 18years now this year when i go to Vryburg branch they really failed to assist me demanding lot of papers and also letter of authority while i am declared as beneficiary to the investment. A lady in name of Thia De klerk was not helpful and she was very rude raising her voice in me and when i ask her questions she was unable to answer me and gave me a bad attitude i was patient enough and they told me they will call head office i waited long and after that they told me to leave they will do follow up as head office is not answering a phone when i checked in her office she was busy checking on C.V's and she did not help me and they failed to advised on what must i do inorder to assist me...
to tell a truth i was so disappointed to get such service and it is not the first time i get such bad service from same branch and same company.
kind regards
Ivan ********** 791
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
15 Jan 2019, 16:39Dear Ivan
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There are several roles on a policy - here are a few roles:
* Policy owner - the person who has the rights to transact on the policy
* Life insured - the person who's life is covered - this can be a person other than the policy owner, and in this case it is your sister.
* Beneficiary - the person who can claim when the insured person/owner passes away
If the policy owner is deceased, the executor to their estate is the person that can claim on the policy (if the owner is insured too). In cases like this one - where someone else is insured and there is no claim amount payable on the owner's death - the person who can negotiate with the policy, is the executor of the late owner's estate.
It is therefore immaterial that your sister will soon be turning 18 (reaching the age of majority), as she has no right to negotiate with the policy, as she's not the owner.
*Your mom's estate is the owner of the policy after her death.
* This is why our branch would need a "letter of authority" from the magistrates office to see who has the authority (in their capacity as the executor to the late policy owner's estate) to transact on your mom's policy.
We trust that the above clarifies why we cannot assist you in your capacity as beneficiary on the policy.
Regards
Client Care Team
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There are several roles on a policy - here are a few roles:
* Policy owner - the person who has the rights to transact on the policy
* Life insured - the person who's life is covered - this can be a person other than the policy owner, and in this case it is your sister.
* Beneficiary - the person who can claim when the insured person/owner passes away
If the policy owner is deceased, the executor to their estate is the person that can claim on the policy (if the owner is insured too). In cases like this one - where someone else is insured and there is no claim amount payable on the owner's death - the person who can negotiate with the policy, is the executor of the late owner's estate.
It is therefore immaterial that your sister will soon be turning 18 (reaching the age of majority), as she has no right to negotiate with the policy, as she's not the owner.
*Your mom's estate is the owner of the policy after her death.
* This is why our branch would need a "letter of authority" from the magistrates office to see who has the authority (in their capacity as the executor to the late policy owner's estate) to transact on your mom's policy.
We trust that the above clarifies why we cannot assist you in your capacity as beneficiary on the policy.
Regards
Client Care Team
Metropolitan Life's reply15 Jan 2019, 16:39
Official
Dear Ivan
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There are several roles on a policy - here are a few roles:
* Policy owner - the person who has the rights to transact on the policy
* Life insured - the person who's life is covered - this can be a person other than the policy owner, and in this case it is your sister.
* Beneficiary - the person who can claim when the insured person/owner passes away
If the policy owner is deceased, the executor to their estate is the person that can claim on the policy (if the owner is insured too). In cases like this one - where someone else is insured and there is no claim amount payable on the owner's death - the person who can negotiate with the policy, is the executor of the late owner's estate.
It is therefore immaterial that your sister will soon be turning 18 (reaching the age of majority), as she has no right to negotiate with the policy, as she's not the owner.
*Your mom's estate is the owner of the policy after her death.
* This is why our branch would need a "letter of authority" from the magistrates office to see who has the authority (in their capacity as the executor to the late policy owner's estate) to transact on your mom's policy.
We trust that the above clarifies why we cannot assist you in your capacity as beneficiary on the policy.
Regards
Client Care Team
Thank you for raising your concerns with our office.
We always strive to serve all our clients well and regret to learn that you have had a poor client service experience.
There are several roles on a policy - here are a few roles:
* Policy owner - the person who has the rights to transact on the policy
* Life insured - the person who's life is covered - this can be a person other than the policy owner, and in this case it is your sister.
* Beneficiary - the person who can claim when the insured person/owner passes away
If the policy owner is deceased, the executor to their estate is the person that can claim on the policy (if the owner is insured too). In cases like this one - where someone else is insured and there is no claim amount payable on the owner's death - the person who can negotiate with the policy, is the executor of the late owner's estate.
It is therefore immaterial that your sister will soon be turning 18 (reaching the age of majority), as she has no right to negotiate with the policy, as she's not the owner.
*Your mom's estate is the owner of the policy after her death.
* This is why our branch would need a "letter of authority" from the magistrates office to see who has the authority (in their capacity as the executor to the late policy owner's estate) to transact on your mom's policy.
We trust that the above clarifies why we cannot assist you in your capacity as beneficiary on the policy.
Regards
Client Care Team
IR
Ivan R's updateReviewer Update
16 Jan 2019, 08:05Good day
In policy no ********** 423 i was appointed as a beneficiary now if i was appointed as beneficiary do i really need to provide letter of authority ? if so can I make example like this e.g I take a full cover on behalf of my uncle and I pay premiums monthly and be appointed as beneficiary do you guys wanna tell me before i can claim as beneficiary ? now if letter of authority includes other siblings also and i am appointed as beneficiary do we need to share the amount ?
Now my claim will be classified as late claim and so far I will have difficulties to get notice of death as i previously submitted to metropolitan now I cant find them I am only left with death certificate.
kind regards
Ivan
********** 791
IR
Ivan R's update16 Jan 2019, 08:05
Reviewer Update
Good day
In policy no ********** 423 i was appointed as a beneficiary now if i was appointed as beneficiary do i really need to provide letter of authority ? if so can I make example like this e.g I take a full cover on behalf of my uncle and I pay premiums monthly and be appointed as beneficiary do you guys wanna tell me before i can claim as beneficiary ? now if letter of authority includes other siblings also and i am appointed as beneficiary do we need to share the amount ?
Now my claim will be classified as late claim and so far I will have difficulties to get notice of death as i previously submitted to metropolitan now I cant find them I am only left with death certificate.
kind regards
Ivan
********** 791
Metropolitan Life's replyOfficial
16 Jan 2019, 09:20Dear Ivan
Thank you for your additional comments.
The answer to the scenario you have sketched is as follows:
Thank you for your additional comments.
The answer to the scenario you have sketched is as follows:
- If your uncle is the assured life and policy owner and he passes, we'd pay to his nominated beneficiary, regardless of whom the premium payer is.
- If you are the policy owner and your uncle is an insured person on your policy, his death claim would pay out to you, regardless of whom you appointed as beneficiary. It is only when the policy owner is deceased and an insured life then passes, that we can pay the death claim proceeds to the beneficiary.
To the best of our knowledge, your sister is still living. Therefore there is no death claim benefit that can be paid to the beneficiary at present.
From the complaint it appears that you/your sister wishes to access funds from the investment.
- Only the policy owner may negotiate with the policy/transact on the policy.
- As the policy owner is deceased, the executor to the policy owner's estate is the person who may negotiate with the policy, in their capacity as executor of the late owner's estate.
We trust this clarifies any remaining concerns you may have in this regard.
Regards
Client Care Team
Metropolitan Life's reply16 Jan 2019, 09:20
Official
Dear Ivan
Thank you for your additional comments.
The answer to the scenario you have sketched is as follows:
Thank you for your additional comments.
The answer to the scenario you have sketched is as follows:
- If your uncle is the assured life and policy owner and he passes, we'd pay to his nominated beneficiary, regardless of whom the premium payer is.
- If you are the policy owner and your uncle is an insured person on your policy, his death claim would pay out to you, regardless of whom you appointed as beneficiary. It is only when the policy owner is deceased and an insured life then passes, that we can pay the death claim proceeds to the beneficiary.
To the best of our knowledge, your sister is still living. Therefore there is no death claim benefit that can be paid to the beneficiary at present.
From the complaint it appears that you/your sister wishes to access funds from the investment.
- Only the policy owner may negotiate with the policy/transact on the policy.
- As the policy owner is deceased, the executor to the policy owner's estate is the person who may negotiate with the policy, in their capacity as executor of the late owner's estate.
We trust this clarifies any remaining concerns you may have in this regard.
Regards
Client Care Team
Metropolitan Life's replyOfficial
16 Jan 2019, 12:26Dear Ivan
Thanks again for your additional comments.
One of our Client Care assessors has contacted you and explained claim requirements:
Death claim requirements:
Thanks again for your additional comments.
One of our Client Care assessors has contacted you and explained claim requirements:
Death claim requirements:
- Claim form
- Certified id of insured/deceased and of beneficiary
- Death certificate
- Proof of bank detail of claimant
Surrender claim documents:
- Surrender application
- ID of the executor to your mom's estate
- Letter of Authority (LOA) from the Magistrate appointing an executor to your late mom's estate
- Proof of banking details of your late mom's estate (if the policy number and proceeds aren't listed on the LOA)
- OR proof of banking details of the executor (if the policy number and proceeds are listed under the assets on the LOA
We trust that the above clarifies matters for you and we look forward to being of assistance again as soon as these documents are available.
Regards
Client Care Team
Regards
Client Care Team
Metropolitan Life's reply16 Jan 2019, 12:26
Official
Dear Ivan
Thanks again for your additional comments.
One of our Client Care assessors has contacted you and explained claim requirements:
Death claim requirements:
Thanks again for your additional comments.
One of our Client Care assessors has contacted you and explained claim requirements:
Death claim requirements:
- Claim form
- Certified id of insured/deceased and of beneficiary
- Death certificate
- Proof of bank detail of claimant
Surrender claim documents:
- Surrender application
- ID of the executor to your mom's estate
- Letter of Authority (LOA) from the Magistrate appointing an executor to your late mom's estate
- Proof of banking details of your late mom's estate (if the policy number and proceeds aren't listed on the LOA)
- OR proof of banking details of the executor (if the policy number and proceeds are listed under the assets on the LOA
We trust that the above clarifies matters for you and we look forward to being of assistance again as soon as these documents are available.
Regards
Client Care Team
Regards
Client Care Team
Metropolitan Life's replyOfficial
17 Jan 2019, 12:33Dear Ivan
We have forwarded you the claim form and email address
Regards
Client Care Teaqm
We have forwarded you the claim form and email address
Regards
Client Care Teaqm
Metropolitan Life's reply17 Jan 2019, 12:33
Official
Dear Ivan
We have forwarded you the claim form and email address
Regards
Client Care Teaqm
We have forwarded you the claim form and email address
Regards
Client Care Teaqm