Bad service and no communication

Recieved a very bad service 😑 from Metropolitan Claimed at 8h00 in the morning and they said someone will contact me regarding my claim ,I called again around 12h00 they told me same story. M all alone I don't know how m I gona Bury my mother 💔 coz they're all looking at me .if is this how you operate then I will pass.i see all you care about is debit orders not people and their need.very dissatisfied and disappointed 😒