1 reviews | Active since Jan 2021
Bad service and communication I have had my policy FF*** from 2017 and I have paid my premium via debit order without any challenges. My Uncle has passed away and last week only when I called in I was told me that my policy has lapsed and I was neve
Bad service and communication I have had my policy FF*** from 2017 and I have paid my premium via debit order without any challenges. My Uncle has passed away and last week only when I called in I was told me that my policy has lapsed and I was never made aware or received no SMS/Call nor email to make me aware that I need to pay. When I check my statements they had tried to debit my account on the 18/19 of February 2021 to 18/19 March 2021 and it bounced as that was not the agreed date.
I asked for a policy schedule to be sent to me today and it says 20th monthly & pay before weekend and that is not stated on the original document they had sent to me in 2017 and now they are refusing to pay out and this is their fault not mine. I have been asking for an explanation as in what happened for the premium not to be paid or what happened with the debit order and at this point no one cannot give me a clear answer and they are refusing to take responsibility for an error I believe happened on their side. I am the one who constantly has to call them to ask for feedback or something in order for this matter to be resolved. I would like my matter to be taken very serious and I feel like I am not valued as a customer and not taken seriously
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your uncle has passed away. Our sincere condolences go out to your and your family during this time of bereavement.
We regret to read that you experienced difficulties with your debit order deductions and that this has led to the lapsing of your policy and repudiation of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn that your uncle has passed away. Our sincere condolences go out to your and your family during this time of bereavement.
We regret to read that you experienced difficulties with your debit order deductions and that this has led to the lapsing of your policy and repudiation of the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
I have been tryin to get hold of Lehlohonolo Metsing and at this point I think he is ignoring me I called on Friday late asking that e gets back to me as he was busy I am still waiting even now. In the email I send today I have CC Gift Masemola as well.
I have been tryin to get hold of Lehlohonolo Metsing and at this point I think he is ignoring me I called on Friday late asking that e gets back to me as he was busy I am still waiting even now. In the email I send today I have CC Gift Masemola as well.
Thank you for your additional comments, the content of which is noted.
Please be assured that your complaint has been escalated beyond the people you have been dealing with thus far.
Our Client Care Assessor will be in contact with you shortly. You may leave your complaint with us and we will revert back to you as soon as possible.
Regards
Client Care Team.
Thank you for your additional comments, the content of which is noted.
Please be assured that your complaint has been escalated beyond the people you have been dealing with thus far.
Our Client Care Assessor will be in contact with you shortly. You may leave your complaint with us and we will revert back to you as soon as possible.
Regards
Client Care Team.