zM
zanele M
1 reviews | Active since May 2019
09 Jul 2021, 10:26
Bad service
I have sent an inquiry about my Investment policy with Metropolitan and they have an automated respond email that promises assistance in the next 48 hours. It has been 5 days, and I have called their local branch and call center number - No response. This is the second time I'm reviewing them here because this is the only way they contact you back. I really regret opening a policy with you because we trust you with our money and you don't even have the audacity to make it a point to reply to our requests in time.
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Metropolitan Life's replyOfficial
09 Jul 2021, 11:15Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
One of our Client Care Assessors will investigate why your emailed request has not been attended and escalate handling thereof at our Client Services Contact Centre.
Did you know you can digitally request your policy statement via our self service option?
You can load our contact center's contact number on your Whatsapp: ***and start the conversation by typing in "hi".
Our chatbot "Metroman" will take you through the verification steps to ensure that you are the policy owner and then provide you with some self-service options like:
We trust that this will aide you in obtaining assistance faster in future.
What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
One of our Client Care Assessors will investigate why your emailed request has not been attended and escalate handling thereof at our Client Services Contact Centre.
Did you know you can digitally request your policy statement via our self service option?
You can load our contact center's contact number on your Whatsapp: ***and start the conversation by typing in "hi".
Our chatbot "Metroman" will take you through the verification steps to ensure that you are the policy owner and then provide you with some self-service options like:
- Help with premium payments
- Update your personal information
- Accessing funds
- Help with a claim
- Lear about our solutions
- Download your tax certificate
- Request a policy detail statement
- Any other requests
We trust that this will aide you in obtaining assistance faster in future.
What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply09 Jul 2021, 11:15
Official
Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
One of our Client Care Assessors will investigate why your emailed request has not been attended and escalate handling thereof at our Client Services Contact Centre.
Did you know you can digitally request your policy statement via our self service option?
You can load our contact center's contact number on your Whatsapp: ***and start the conversation by typing in "hi".
Our chatbot "Metroman" will take you through the verification steps to ensure that you are the policy owner and then provide you with some self-service options like:
We trust that this will aide you in obtaining assistance faster in future.
What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
One of our Client Care Assessors will investigate why your emailed request has not been attended and escalate handling thereof at our Client Services Contact Centre.
Did you know you can digitally request your policy statement via our self service option?
You can load our contact center's contact number on your Whatsapp: ***and start the conversation by typing in "hi".
Our chatbot "Metroman" will take you through the verification steps to ensure that you are the policy owner and then provide you with some self-service options like:
- Help with premium payments
- Update your personal information
- Accessing funds
- Help with a claim
- Lear about our solutions
- Download your tax certificate
- Request a policy detail statement
- Any other requests
We trust that this will aide you in obtaining assistance faster in future.
What matters to you, matters to us!
Regards
Client Care Team