Bad service

I was paid less then I invested in a policy called living premium facility for 15years the amount I paid and the amount that shows on my statement does not match and I never received a statement in 15years when I signed up for this policy i was told I wud get back all my premiums when i emailed I get an automated message they dont respond when i finally get through to them im told a CONSULTANT would call me its 4days im waiting on a call from Metropolitan a div of MMI group the worse service. The amount I was paid out is way below the premiums I paid would have been better of with a bank.