ND
Ncamsile D
1 reviews | Active since Aug 2024
01 Apr 2025, 17:22
Bad service
Their service sucks last year 31st I lost my mom it took me 2 weeks to receive the payout now I lost my husband same thing happens no one is calling the lady cathrine handling the policy is quite maybe she is late her self at this point to anyone still thinking of joining metropolitan please I’m begging you don’t waist your time and money those promises the consultants makes please don’t be fooled like me these people don’t care they haven’t lost anyone their condolences mean nothing
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
02 Apr 2025, 08:00Dear Ncamsile Dlamini,
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your dissatisfaction with our service. We pride ourselves on delivering exceptional and unique service to our clients and take matters such as this very seriously. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your dissatisfaction with our service. We pride ourselves on delivering exceptional and unique service to our clients and take matters such as this very seriously. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
#What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply02 Apr 2025, 08:00
Official
Dear Ncamsile Dlamini,
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your dissatisfaction with our service. We pride ourselves on delivering exceptional and unique service to our clients and take matters such as this very seriously. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your dissatisfaction with our service. We pride ourselves on delivering exceptional and unique service to our clients and take matters such as this very seriously. One of our Escalation Specialists will investigate and revert back to you as soon as possible.
#What matters to you, matters to us!
Regards
Client Care Team
ND
Ncamsile D's updateReviewer Update
02 Apr 2025, 13:23I’ll come back here until someone come with answers still no phone call and the person go promised to investigate they haven’t come back to me I’m distressed at this point and will appreciate some answers
ND
Ncamsile D's update02 Apr 2025, 13:23
Reviewer Update
I’ll come back here until someone come with answers still no phone call and the person go promised to investigate they haven’t come back to me I’m distressed at this point and will appreciate some answers
Metropolitan Life's replyOfficial
04 Apr 2025, 07:54Dear Ncamsile Dlamini,
We acknowledge receipt of your complaint on HelloPeter.
We refer to our communications sent earlier this week. We will be in contact during the course of the day to advise on the progress of the claim.
We acknowledge receipt of your complaint on HelloPeter.
We refer to our communications sent earlier this week. We will be in contact during the course of the day to advise on the progress of the claim.
#What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply04 Apr 2025, 07:54
Official
Dear Ncamsile Dlamini,
We acknowledge receipt of your complaint on HelloPeter.
We refer to our communications sent earlier this week. We will be in contact during the course of the day to advise on the progress of the claim.
We acknowledge receipt of your complaint on HelloPeter.
We refer to our communications sent earlier this week. We will be in contact during the course of the day to advise on the progress of the claim.
#What matters to you, matters to us!
Regards
Client Care Team