KN
Kevin N
1 reviews | Active since Jan 2025
05 Jan 2025, 17:58
Bad service
I am writing to express my frustration with the lack of response to the multiple emails I have sent regarding a simple inquiry. Despite my efforts, I have only received automated responses and no further communication or assistance.
Could you please clarify how long it typically takes for inquiries like mine to be addressed? I understand that your team may be busy, but a prompt response to a simple question would be greatly appreciated.
I look forward to hearing from you soon and hope this matter can be resolved quickly
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Metropolitan Life's replyOfficial
06 Jan 2025, 12:05Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read of your breakdown in service experienced.
Regrettably your post does not contain sufficient information in order for us to trace which policy/ies you are referring to.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information needed to trace the policy or policies you are referring to and investigate the matter for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read of your breakdown in service experienced.
Regrettably your post does not contain sufficient information in order for us to trace which policy/ies you are referring to.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information needed to trace the policy or policies you are referring to and investigate the matter for you.
Regards
Client Care Team
Metropolitan Life's reply06 Jan 2025, 12:05
Official
Dear Kevin
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read of your breakdown in service experienced.
Regrettably your post does not contain sufficient information in order for us to trace which policy/ies you are referring to.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information needed to trace the policy or policies you are referring to and investigate the matter for you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read of your breakdown in service experienced.
Regrettably your post does not contain sufficient information in order for us to trace which policy/ies you are referring to.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information needed to trace the policy or policies you are referring to and investigate the matter for you.
Regards
Client Care Team