Bad service

Good Day,

I submitted a letter to make amendment's to my funeral cover policy on the 9th of March and to date this hasn't been processed. I got a call a few days after submitting the request to remove some individuals and add some individuals and confirmed exactly what i need done. I got a confirmation letter where one individual was removed and the other were not and my additions were not done. I called to query this and was advised someone will be in touch( in april) and to date no one has called me no changes have been made .Yet my premium is deducted every month and its the same amount. I am tired of following up as my request is really not that complicated. I have received nothing but POOR service from metropolitan