Bad Service

Good day

I want to express my dissatisfaction in relation to a policy, as per the attachments, I cancelled 07/01/2024. This policy was cancelled due to the facts stated in the cancellation letter and also due to the potential financial inconvenience it would have caused in the critical month, and it did, due to poor work ethic. It was precisely cancelled with the view that the deduction should not go off, yet it did.

Client service did not bother or care, in my view and it’s a fact, even to have a look at their emails, because after the date of cancellation I did not get any feedback from them except for an automated feedback. Given the timeframe from the date of my submission of the cancellation 07/01/2024 and the follow-up date 18/01/2024 I had to do, it is very clear and proven that it was not taken seriously. This was shown again today 22/01/2024 when I had to do another follow up because the money was not refunded, the first consultant explain they are working on it and it was sent to refund department, 8 minutes I called again to vow my dissatisfaction, I spoke with another. This one gave me another story to say that the bank statement I submitted did not contain my name. I’ve explain to her that the bank account from which Metropolitan deducted my money is the same bank account number I submitted 18/01/2024, and that I have just been verified, it does not make sense.

The client service I received from Metropolitan is one of the worse, there is no consistency in work ethic, Failing to meet deadlines, Lack of empathy, Long wait times in relation to refund which ultimate show Bad refund policy and Ignoring customer feedback.