BAD SERVICE

Good Day

My name is Cebisile Christabel Mdaka, I have 2 policies with Metropolitan Life POLICY No: *** and Policy *** that I recently joined I don't know what I was thinking when i re-join Metropolitan Life policies because I once had a policy with Metropolitan Like and they were giving the "***" service that I am receiving now. I submitted 2 different documents to fully surrender my policies but i am being sent from pillar to post, customer services makes me hold then they hang up the phone, they promise to call back nobody gives the damn to return my calls. They told me they did an error on my surrender and they are fixing it and nobody seems to damn care. You know its beautiful nice when my bank account was debited and when its time to service me i have to get a *** service. i am done which this stupid Financial Institution, my money might me little but i deserve to get service. CAN MY MONEY BE PAID BACK I WILL LEAVE YOUR STUPID ,UNPROFESSIONAL COMPANY ALONE.