bad service

On the 20/11/2015 i went to log a death claim at Germiston Branch and was told i will get paid in 48hours. The reason one takes out funeral covers is to have peace of mind when it comes to funeral preparations but my experience has add on more heartache.<br> <br> I dealt with a lady called Sebenzile who advise that my claim was submitted on Friday and she will give me feedback till today im still waiting for feedback.<br> <br> between yesterday and today tried calling their office several times with no answer. what good will the money make if i receive it after the funeral as funeral preparations are done this week and im still in the dark.<br> <br> if i knew that claiming would be such a hustle i would have gone to the main branch maybe by luck i would have been paid.<br> <br> <br>