BAD SERVICE

Item: Metropolitan Life
Rating: 1
Author: KENNETH B

I spoke to Kuthlwano Thokoane about changing from paying primiums via my bank account to deduct off my pay slip. He then sent me a form and told me that he can't help me to fill it in as he is busy. He then suggested that for any issues i can communicate with him via email. I have sent him emails and he is not responding.

Helpful (0)

Replies (2)

Metropolitan Life's replyOfficial

29 May 2019, 07:39

Dear Mr. Bali

We acknowledge receipt of your complaint and regret to learn of you poor service experience.

Did you know you can log your complaint directly with Metropolitan.

Tel: ***- Client Services Contact Centre
Web: www.metropolitan.co.za
Email; ***

One of our Client Care Assessors will investigate the matter and will revert back to you directly.

Regards

Client Care Team

Metropolitan Life's reply29 May 2019, 07:39

Official

Dear Mr. Bali

We acknowledge receipt of your complaint and regret to learn of you poor service experience.

Did you know you can log your complaint directly with Metropolitan.

Tel: ***- Client Services Contact Centre
Web: www.metropolitan.co.za
Email; ***

One of our Client Care Assessors will investigate the matter and will revert back to you directly.

Regards

Client Care Team

KENNETH B's updateReviewer Update

10 Jun 2019, 13:48

Aletta you promised to call me on the 3rd of June 2019 around 10H00 and I am still waiting.

KENNETH B's update10 Jun 2019, 13:48

Reviewer Update

Aletta you promised to call me on the 3rd of June 2019 around 10H00 and I am still waiting.