bad service

Got a funeral police with Metropolitan for nearly 10 years .I f my salary was not deposited the at 24h00 on the 24th into my bank account I will receive a sms before 10h00 on the 25th your payment was not received and the next month they double my payment. This was take up many times with their office in Paarl and they keep on with the same practice. This happens today again and will now force me to change from my policies either to a more trust able company.