1 reviews | Active since May 2018
Bad Service
Hello my name is Veronica I just want to share the bad experience and service I received at metropolitan my aunt is having a policy with them and on 2018-05-19 her son passed away and we went to put a claim on2018-05-22 We were told it would take 48hrs for it to pay out and a lady who assisted said if she has difficulties nor queries she will contact us we then waited without being contacted
On Thursday 2018-05-24 We went back as the money had not yet reflected on our side and as we were making preparations to bury my cousin on Sunday 2018-05-27 and on arrival we were informed by the same lady that the claim is not done yet as she was struggling the get a policy number and she promised she will do it immediately and the money will be paid out the next day come next day no money yet we contacted Queenstown and the Regional manager **** and said we must expect money around 2o'clock we further contacted Head Office as we were frustrated and they informed us money will be paid out on Tuesday 2018-05-29 which will be very late so up untill now no money yet and the Regional manager was no where to be found after she **** and gave us her contact numbers which she never picked up when we tried contacting her
What I also discovered my family were not the first victims by this metropolitan This is such a disappointment for such a big company
Bad!Bad!Bad Service and *****
Dear Veronica
We acknowledge receipt of your complaint.
We regret learning of your cousin's passing. Please accept our sincere condolences at this time of bereavement for your faimily.
We always strive to serve all our clients well and regret the poor service your aunt has experienced.
One of our Client Care Assessors will be contacting you shortly for more information, so that we may trace the policy and investigate the complaint.
Regards
Client Care Team
Dear Veronica
We acknowledge receipt of your complaint.
We regret learning of your cousin's passing. Please accept our sincere condolences at this time of bereavement for your faimily.
We always strive to serve all our clients well and regret the poor service your aunt has experienced.
One of our Client Care Assessors will be contacting you shortly for more information, so that we may trace the policy and investigate the complaint.
Regards
Client Care Team
Dear Veronica
Thank you for your additional comment posted.
We would like to investigate the complaint, but require more details.
As this is a social media platform it is not ideal to share your aunt's policy or personal information on this platform.
A Client Care assessor has already emailed you directly for more information. Please resond to her directly and we can investigate the matter for you.
Client Care Team
Dear Veronica
Thank you for your additional comment posted.
We would like to investigate the complaint, but require more details.
As this is a social media platform it is not ideal to share your aunt's policy or personal information on this platform.
A Client Care assessor has already emailed you directly for more information. Please resond to her directly and we can investigate the matter for you.
Client Care Team
Dear Veronica
Thank you for your additional comment posted.
We would like to investigate the complaint, but require more details.
As this is a social media platform it is not ideal to share your aunt's policy or personal information on this platform.
A Client Care Assessor has already emailed you directly for more information. Please respond to her directly and we can investigate the matter for you.
Client Care Team
Dear Veronica
Thank you for your additional comment posted.
We would like to investigate the complaint, but require more details.
As this is a social media platform it is not ideal to share your aunt's policy or personal information on this platform.
A Client Care Assessor has already emailed you directly for more information. Please respond to her directly and we can investigate the matter for you.
Client Care Team