1 reviews | Active since Apr 2015
Bad service
I have a funeral policy with Metropolitan that lapsed while I was on maternity leave I then called to reinstate it . I was provided with details see email below Good day Please find below details for payment Metropolitan group scheme account Number : ********** 322 Absa cheque Branch code : 632005 Your reference number : ********** ********** Amount : R1228.78 Regards This inbox is not monitored, please reply to ********** Description: Description: Description: http://www.culturedigital.co.za/metropolitan/Metropolitan-Email-Logo-Cyan1.png Boipelo Rabanyane Consultant T +27 ********** 24 F +27 (21) ********** Metropolitan Building | 108 Fox Street| JHB| 2001 | Gauteng www.metropolitan.co.za
Only to find out that the consultant gave me the incorrect reference. I called in on numerous occasions checking if payment reflects , they then discovered error they wanted proof of payment which I misplaced and informed them, then see email below Good day Please refer to your email attached. Can you please forward me the proof of payment for the amount of R1228.78 paid in on policy ********** ********** on 20/01/2018 in order for me to transfer this payment to the correct policy ********** ********** ? Hope you find this in order. Kind Regards http://www.culturedigital.co.za/metropolitan/Metropolitan-Email-Logo-Cyan1.png Yolandi Bindemann Administrator: Life Events Solutions T +27 (21) ********** Parc du Cap Complex | Mispel Road | Bellville | 7535 | Cape Town www.metropolitan.co.za Are they being stupid how difficult can it be to allocate funds to the correct scheme , and I am wasting my time and money to call then is that the type of service you provide to your client I ma so ****ed off seriously
http://www.culturedigital.co.za/metropolitan/Metropolitan-Email-Logo-Cyan1.png
Yolandi Bindemann Administrator: Life Events Solutions
T +27 (21) ********** Parc du Cap Complex | Mispel Road | Bellville | 7535 | Cape Town www.metropolitan.co.za
Metropolitan is a division of MMI Group Limited, an authorised financial services provider.
Dear Nomlindo
We acknowledge receipt of your HelloPeter complaint.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team
Dear Nomlindo
We acknowledge receipt of your HelloPeter complaint.
We always strive to serve all our clients well and regret to learn of your poor client service experience.
One of our Client Care Assessors will investigate and revert back to you directly.
Regards
Client Care Team