Bad service

I took two policies with metropolitan life during the month of march 2017,up to date i havent received policy documents. on the 18th July 2017 i contacted their customer service center to find out about the whereabouts of my documents and i was told they were sent to 51 Market street,polokwane and it was music to my ears since i didnt register such adress as my postal. i went to their branch in polokwane since the sales consultant who assisted me works at polokwane branch 51 Market street to collect my documents since it was said that they have been seen there. I enquired about the documents but nobody seemed to have an answer or know whereabouts of my documents. They called certain lady whom they said is willeminah's (Sales Consultant) manager for me to come and resolve the issue and what can she can say was we will look for your documents and contact you. upto date nothing happened. I pay my hardly earned money to get better service if not best but for this i cannot stand. i have policies with other insurance companies and i get the best out of the best, i dont know what triggered me to get myself into this company out of all that i heard before about their bad service.