1 reviews | Active since Mar 2022
Bad service
am very disappointed and frustrated with the service I received after being a loyal client for over 10 years, my policy ff**********, Metropolitan lack communication with client. My policy stopped debiting from my account in April and later was informed via sms to make payment via pay@ of which I did that. To my confusion the policy lapsed in June that I had to call to find out why premiums are not collected. Was shocked to find out my policy had lapsed in June without any prior warning. I complained on the App Buyelwa called and dropped the call on my ear. This is completely unacceptable as a consumer to be treated like this after a decade of paying my premium so disappointed by your service 😡😡😡😡
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that your policy has lapsed and that you did not receive any notification prior to the lapsing of the policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that your policy has lapsed and that you did not receive any notification prior to the lapsing of the policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that your policy has lapsed and that you did not receive any notification prior to the lapsing of the policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret reading that your policy has lapsed and that you did not receive any notification prior to the lapsing of the policy.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team