MV
Mamello V
1 reviews | Active since Aug 2018
19 May 2022, 08:11
Bad service
I have app**** a loan from my metropolitan policy on 16 May 2022, I submitted the required documents on the same day and I received acknowledgement message. I have been calling every day to ask when will I receive the money and I would be told that I will receive it in 48 hours, till today I have not received it. I called again this morning and I was told that the matter will be escalated to relevant department, I am not happy about this, it is more than 48 hours ! I have been disrespected and undermined!
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Metropolitan Life's replyOfficial
19 May 2022, 10:25Dear Mamello
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams
Metropolitan Life's reply19 May 2022, 10:25
Official
Dear Mamello
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
We acknowledge receipt of your complaint.
We truly regret learning of your negative service experience. Please accept our sincere apology for the experience.
One of our Client Care assessor will investigate the matter and revert back to you.
Regards
Client Care Teams