1 reviews | Active since Nov 2021
Bad service
A funeral policy was opened **********ly on my behalf at Metropolitan. So I submitted an affidavit, Id copy and pay slips at Wonderpark branch so that the policy can be cancelled, and I can be refunded. It's been over a month, no one has gotten back to me and Metropolitan is still deducting. I went to the branch beginning of January and was told that the lady who deals with such queries is not around. What do I need to do to get the policy canceled? I am losing money every month for something I did not sign up for, at least if the policy was cancelled then I would be fighting for my refund. Can someone attend to this other than the Metropolitan Wonderpark consultants? Coz definitely they are not willing to help me.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction.
We can see that our branch referred your ***** requirements to our Forensics divsion for investigation. Unfortunately, due to the seriousness of the allegation, these investigations typically take a few weeks to conclude. We apologise if this was not made clear to you when you submitted the requirements.
One of our Client Care Assessors will follow up on the matter and revert back to you directly. as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the unauthorised deduction.
We can see that our branch referred your ***** requirements to our Forensics divsion for investigation. Unfortunately, due to the seriousness of the allegation, these investigations typically take a few weeks to conclude. We apologise if this was not made clear to you when you submitted the requirements.
One of our Client Care Assessors will follow up on the matter and revert back to you directly. as soon as possible.
Regards
Client Care Team