Bad / No service

With the passing of my father I struggled to get the documents to Metropolitan. I emailed the documents with no response, went to Akasia office to request an update only to find that they could apparently net read my ID. This is something that most people are complaining about Metropolitan.

After days and many calls I was informed that Metropolitan will only pay the amount into my account that I paid to AVBOB, the rest must go to the Late estate, that no one ever told us.

I cancelled my policy last week that I started paying from 1998 due to bad service that I experienced with my fathers policy.

This morning I phoned the Akasia office several times, either to be cut of while waiting for a agent or the phone was dropped.

After an half an hour of failed call attempts the receptionist at Akasia office took my details and ensured me that an agent will call me shortly, that till now did not happen.

I only need confirmation that my policy is cancelled.