nG
ntesang G
1 reviews | Active since Aug 2024
14 Jan 2026, 08:06
bad
I have two policies for my mother, who passed away on January 11, 2026. I submitted my claims on January 12, 2026, but I have not received any payment from Metropolitan to this day. I am left wondering how they expect me to cover the funeral arrangements, as I took out these policies with the intention of easing my burden during such a difficult time. Currently, I am managing the funeral with no budget due to the delays from this insurance company.
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Metropolitan Life's replyOfficial
14 Jan 2026, 09:00 Dear Ntesang
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mothers passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mothers passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Jan 2026, 09:00
Official
Dear Ntesang
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mothers passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mothers passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team